Friday, February 29, 2008
My Phaser 6350DP is busted!?
Not exactly busted, but just had a control panel screen failure. When I first saw it, I thought my darn expensive printer is busted. However, it still prints perfectly fine. It is just a control panel screen that went bad. I contacted Xerox, and was told that it is a common issue with Phaser 6350. Even though I do not have a warranty, they were kind enough to send me a replacement part with FedEx Second Day Air without any cost to me. Thanks Xerox!!!!
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4 comments:
Hi,
Who did you talk to at Xerox? I'm having the same problem but haven't found anyone offering to replace it for free. Do you remember the number/ext you called?
Thanks,
Terry Riley
Austin, TX
Hi,
Sorry for slow reply.
I didn't call. Xerox will charge for phone support unless you have a valid warranty.
I emailed through Xerox web site, and got replied from a nice gentleman, Paul Thibodeau.
He immediately gave me a free replace without asking me any other question, and told me that it is a common with all 6350s.
Thanks
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