WD tech support

I was not expecing any thing good from any tech support these days, but supprisingly I had quite a good experience. They accepted my advanced RMA without asking too many question or telling me to try this and try that. They only asked the serial numbers, reason: broken hard drive, and credit card number. My credit card will be charged if I don't return broken hard drive to them in 30 days. I was told my replacement hard drives will be shipped today and I'll receive it in 3 to 5 business days. Hopefully I receive them by this Friday. I want to reinstall everything over the weekend.